Subject: Language Test - Shiwani Mishra
From: Shiwani Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 00:07:50 -0500

Foreign Language
Screening Test

Name

Shiwani
Mishra    /  (91) 9264936970
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1- Good morning sir, how may
I help you ?

2- Which model you are looking for ?

3- what features you will love to see in your car ?

4- what is your budget for your new car ?

5- Are you planning to pay cash or finance the vehicle ?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

This is Shiwani Mishra. I belong to kanpur, UP. Here I am
relocating at Delhi near Dwarka mor metro station. I have completed my B.tech in
2018. I am working with concentrix from June, 2019 under Google process. My
father is a business man. I have also worked for 5-6 months as an HR with smart
connections.

What according to you is the difference between
good and great customer service?

According to me, difference
between good and great customer service is keeping your customers satisfied, but
also keeping your customer loyal so that they should not move from your platform
as well.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I am honest
with my work.

I prefer better solution to customers.

I believe in loyalty with our customers and company as well.

Hard working with my job.

Always ready to learn new things related to my job.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E-commerce has changed the expectations for
service in large way. Consumer no longer have to go out to go shopping.
E-commerce has brought the shopping experience to their easy way via computer
and mobile phones. It has completely changed the consumers
shop.