Subject: Language Test - Rahul .
From: Rahul . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 23:49:49 -0500

Foreign Language
Screening Test

Name

Rahul .
/  (+91) 9958737785    / [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

1. What
are the things you did love to see in your new car

2. Is there any specific model you are interested in.

3 what is the budget you are having.

4. Are you planning to pay cash aur finance the car.

5.are you looking for SUV or XUV.

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

10th passed from CBSE in 2013

12th passed from CBSE in 2015

Graduate in political science honours from delhi university in 2019

Overall 1 year 3 months experience in Goibibo international
flights.

What according to you is the difference between
good and great customer service?

the main difference between
“good” customer service and “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal!

In 5 sentences please explain what makes you the
right candidate for customer service job.

1. I have
ability to work under pressure

2. i'm very potential toward my work

3. Flexible for every kind of work

4. Problem solving according to process

5. Good team player for customer service because of my recent experience in
same.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Consumer shopping habits have changed drastically
over the last few years thanks to the explosion of eCommerce Where shopping in a
store was once the predominant way to shop, online shopping is quickly becoming
a preferred way to shop for consumers around the globe. The biggest impact
eCommerce has had on consumer shopping habits is that consumers can shop from
anywhere, anytime. They no longer have to wait until store hours to make a
purchase

research revealed the top reasons consumers prefer online shopping include
better prices, selection and shorter shopping times in addition to better
product information being available online, some of the advantages that
e-commerce offers to the society is that it Provides job opportunities,
E-commerce bridges the gap between the job seekers and job givers in the
society, Promotes cordial relationship,Provides a wealth of information,
Provides Entertainment, Less pollution,Online education, Health
care.