Subject: Tech Support Candidate - sachin pandey
From: sachin pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 20:26:58 -0500

| | Tech Support Test

Name | sachin pandey
E-mail | [email-masked]
Phone Number | (+91) 7323024661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | near laxmi nagar metro
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | rtds | system adminstrator | right now | 19k
Previous Employer 1 | netsoft | system engineer | 3 - 2020 | 13k
Previous Employer 2 | jetking | system engineer | feb-2020 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. we should check internet connection,
2. we can reload the browser page,
3. also we need to check it firewall site, according to company policy website is allowed or not!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on bluetooth speaker,
2. then connect with bluetooth over phone,

What according to you makes you a good candidate for customer service or technical support job? | we need to understand what is the exact problem, & we should be able to resolve under time!
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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