Subject: French Language Test - Ajay Yadav
From: Ajay Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 14:09:10 -0500

| | Foreign Language Screening Test

Name | Ajay Yadav    /  (+91) 7082076030    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I'm sorry to hear you order did not arrive on the delivery date.

I've checked and the Carrier has confirmed they have your item and there will be a delay in delivering it to you. The Carrier is closely monitoring such issues and will deliver your order as soon as possible.

We take full responsibility of our order and we'll be happy to refund or replace the item if it does not arrive within the next 24 hours.

Thank-you for alerting us about the service you've received. We didn't intended to cause you an inconvenience.

I understand the inconvenience caused by the situation and I'd like to offer you a 10% discount on your next order for an item sold by Babyshop.

I hope this helps.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

I'm sorry to hear about the trouser you've received.

Please return the item back to us and we'll process a refund for appropriate amount once the item is back in our warehouse.

If you wish to keep the item we're happy to offer you a 10% discount on the order total.

Please accept my sincere apology for the experience you had with our colleague in your last contact. They might be newely joined. I'll make sure to send them a coaching note through there supervisor.

If you've further questions, Please reach us at our customer service 24 X 7 Chat/Phone/Email.

We're looking forward to hear from you soon.

| |