Subject: Language Test - Barsa Mohanty
From: Barsa Mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 10:35:50 -0500

| | Foreign Language Screening Test

Name | Barsa Mohanty    /  (91) 9560203331    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

I would ask if they ever had a car before.

I would ask which car do they like sedan or SUV.

I would ask the purpose, like how would the customer use the car, as a commuter or for family.

Do they have any budget or price range?

what features they are looking in a car?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal- My name is Barsa Priyadarshini Mohanty. I belong to Orissa but I raised in Delhi, currently staying in New Ashok Nagar, New Delhi with my family.

Educational-I have completed graduation (B.Sc)in the year of 2014, the university name is Utkal University.

Professional- I have 3 years of experience with 3 different companies, my last company was R Systems international.

I have worked with R systems international for 1.4 years, I was in backend operations working for a US-based Auto recovery company.

My core job responsibilities were doing the research and making a condition report of the recovered automobile.

What according to you is the difference between good and great customer service?

I guess the only difference between the good and the great customer service is going an extra mile for the customer even though it's not required.

when we do it for our dignity.

In 5 sentences please explain what makes you the right candidate for customer service job. | I am confident, obedient, a good listener and also I have a relevant experience in customer service which makes me a good candidate for a customer service job.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | The biggest impact e-commerce has put on consumer shopping habits is that consumer can shop from anywhere, anytime without any hustles. They don't need to wait in a store or retailers to make a purchase.

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