Subject: Arabic Language Test - Owais Mir
From: Owais Mir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 09:46:45 -0500

| | Foreign Language Screening Test

Name | Owais Mir    /  (+91) 7006062069    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Evening,
I really appreciate your patience I apologize for the inconvenience and misbehavior of our courier executive I make sure that he will apologize to you and your issue will be resolved soon... thank you for your feedback we will get back to you soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Evening,
I apologize for the inconvenience that has been caused by our support team and I really appreciate your patience I make sure that our support teams appology will get to you and your issue will be resolved ASAP you don't have to worry about anything your product will be changed as per your choice ASAP thanks for  contacting us we will get back to you soon.

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