Subject: Language Test - Varun Aggarwal
From: Varun Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 08:07:51 -0500

Foreign Language
Screening Test

Name

Varun
Aggarwal    /  (011) 7703817394
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

Are you buying a car today
sir?

Are you going to finance or take a loan?

Do you have a good cibil score?

How much you can afford to pay in a month?

Do you have a co-signer?

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name is
varun aggarwal .i reside in chandni chowk .i have done bba and mba finance from
ip university delhi.i have worked in broadridge for 1 year as a process analyst
and in paytm for 5 months in customer service .i like to follow economic issues
and current affairs and like to spend with nature as a daily
routine

What according to you is the difference between
good and great customer service?

Good customer service can be
considered as that situation when customer needs are pleased but great customer
service is when a customer gives good rating after receiving goods or services
and comes back to you as a customer of that organisation.

In 5
sentences please explain what makes you the right candidate for customer service
job.

I am very soft spoken.

Dont get irritated by customers propping up the same question.

I am a team person.

I am a dedicated person.

I do alp the tasks that are provided to me.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Retailers hardly believe in custoner service
but since the launch of ecommerce people have shifted to branded products and
want to get better services for their hard earned money.Earlier retailers would
nit return the products once bought by customers but now due to high competion
they are now changing for better.In recent times,customers now often raise
grievances on social media as well like when vodafone idea network were down
people floaked to complaint on twitter .so a lot has changed and a lot of
changes are happening for good.