Subject: Language Test - Raisuddin .
From: Raisuddin . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 08:02:16 -0500

| | Foreign Language Screening Test

Name | Raisuddin .    /  (201301) 9891529764    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. Sir, most welcome in our car showroom,what would you like?
2. Sir, which car do you want to purchase?
3. Sir, Would this car be on finance or on cash?
4. Sir, would you like to switch your choice if budget or other circumstances matter?
5. Sir, if you experience the drive of this car,would you like to let us know.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Raisuddin, basically I am from Amroha but right now staying with my family herein sector 51 Noida. My last qualification is Intermediate with science side in 2002 from Board of Allahabad. I have done three years Diploma in IT from Govt Polytechnic Ghaziabad in 2005
I have done work in 3 companies as CCE/Sr CCE.

What according to you is the difference between good and great customer service? | Good customer service is the service only there is no pro activeness in this service. But great customer service is just not only the customer service, there is personal touch, a relation of customer and service provider, pro activeness and the last but not least a little bit extra income generation in  this service.

In 5 sentences please explain what makes you the right candidate for customer service job.

First of all I have experience in customer service more than 7 years.
I have high level of patience to handle the temper and query of customer.
I know all about the quality parameters of a customer service.
I always lean from every individual.
I can manage the customers requirement of query.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Thanks for your question you asked me:
The e-commerce market has been reached at very high level of competition. The problem starts from this point. The main reason of this thing is that this direct purchase from manufacture and deliver to customer directly.Customer also knows this concept so he expects more and more discounts,services.
Thanks
That's it from side.

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