Subject: Language Test - Mayank Pachauri
From: Mayank Pachauri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 07:50:21 -0500

| | Foreign Language Screening Test

Name | Mayank Pachauri    /  (91) 7410801040    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. To whom you are looking car for yourself or as a gift?
2. Are you good with Automatic or manual gear system?
3. What would you prefer among Petrol/diesel/electrical car?
4. May I know what type of car you are looking for SUV or Sedan?
5. What are the top 3 things you’d love to see in your New Car?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I come from a Defence background, my father has served the Indian Air Force for more than 32 years. so most of my schooling is from Kendriya Vidhayala Sangathan and after completing my Senior Secondary education I joined the National Institute of Technology Silchar Assam in 2011 in a Civil Engineering course and graduated in 2015. I have worked as a customer support executive in Ujjwal Infotech for 2 years and then I have worked in Concentrix till January 2020. I do have more than 2.5 years of experience in Customer support.
What according to you is the difference between good and great customer service? | A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.

In 5 sentences please explain what makes you the right candidate for customer service job.

1. Myself as a customer service job is my sincerity and commitment to deliver excellence.
2. My passion is always to deliver uncompromising service to customers while sticking to the company's corporate principles.
3. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
4. I'm capable of bearing the good and bad attitude of customers.
5. Last but not least  I have good listening and communication skills.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

eCommerce gives consumers access to information, the ability to shop on different devices, and the option to share their experiences with others, which has completely altered their expectations and the way they shop.
Where shopping in a store was once the predominant way to shop, online shopping is quickly becoming a preferred way to shop for consumers around the globe.
eCommerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.
The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while, mobile has taken eCommerce to the next level because shoppers can use the device at any point during the sales cycle.
The rise of mobile shopping has blurred the line between the physical store and the online experience. Rather than having two distinct channels, both channels can be used in conjunction to optimize the shopping experience. Though some of the legacy brick-and-mortar brands have had trouble keeping up with the growth of eCommerce, it isn’t the kiss of death to physical stores. In fact, big companies like Amazon and Alibaba have opened up brick-and-mortar locations.
By doing this, they have given consumers the choice of where, when and how to shop. A shopper can purchase a product online at midnight, receive it the next day and then return it to a physical store if unhappy with the product. Ecommerce has reduced the time and effort of the customers.

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