Subject: Language Test - Akash Yadav
From: Akash Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:54:44 -0500

| | Foreign Language Screening Test

Name | Akash Yadav    /  (110096) 9354509240    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. First of all, I'll try to know the customer and ask who is buying the car. The person who will be driving the vehicle must be able to picture himself in a situation where our products would benefit him.

2. What made you decide to get a new car today?

3. What are your must-haves, should-haves, and could-haves?

4. Who else are you comparing us with?

5. What is your budget.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Akash Yadav. I am 21 years of age. I lives in New Ashok Nagar Delhi. My fathers name is Mr. Vijay Kumar and he is a farmer. My mothers name is Mrs. Urmila Devi and she is a homemaker. I have one sibling. I have done intermediate from UP board and currently I am perusing BA 2nd year from DBRAU AGRA. I have worked with Concentrix for 1 year and 8 months as Seller Support Executive. In my free time I enjoy watching movies and listening to  music.

What according to you is the difference between good and great customer service? | Good customer service is average, just smiling and politely listening and doing what needs to be done instead of delving further into personalizing with the customer. Great customer service is being attentive and asking questions and going the extra mile to make sure that the customer is satisfied.

In 5 sentences please explain what makes you the right candidate for customer service job.

I have desired experience and the required skill set for this job role. If I get a chance to showcase my abilities, I will leave no stone unturned with my commitment to hard work and dedication. I am a hard working individual, who is driven by goals and aim to deliver my best to the company. With an experience of 1 year and 8 months, I have been learning a lot of new things which can help me perform better

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

The internet is being developed rapidly since last two decades, and with relevant digital economy that is driven by information technology also being developed worldwide. Internet shopping has been rapidly developed, especially in consumer goods industry. The process of buying products online is different from the experience of browsing in a store. Consumers don’t head to one brick and mortar location and choose products based on what they find there. More often, they start out with an idea of what they want, and peruse a number of options to find the best fit. That puts more pressure on brands to prove their worth and provide a solid customer experience throughout the entire purchasing process. And the growth in available online channels—websites, search engines, social media, email, live chat, etc.—means learning how to reach and interact with consumers in a number of different places and formats. The consumer-driven supply chain is what underpins ecommerce. Fulfillment is no longer just an afterthought. It is material to the consumer experience. 61% of all online shoppers look at reviews before they buy. That includes reviews not only of product but reviews of ecommerce retailers. Beyond that, typically, on average a consumer will look at three different websites before they purchase. It becomes very important as the consumer is shopping online that your website stands out and gives them something remarkable so that they buy from you.

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