Subject: Language Test - Rahul Pal
From: Rahul Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:18:38 -0500

Foreign Language
Screening Test

Name

Rahul
Pal    /  (+91) 8700956412    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Hi Sir How can i help you, Sir I hope you are
Looking for new car. Tata have launched a New TATA Altroz with the comfortable
price. this car is fully automatic with the mileage of 25kmph and the cost of
this vehicle is only 5.99 lakh and the amazing thing the insurance of this car
would be 5 years free. as we know that sir you are very old customer of Tata. so
we know that this is the festive season we'll give you the discount of 10%. I
HOPE you like the deal.

Have a great Day

Regards

TATA Motors

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Hi My name
is Rahul Pal, I did my graduation from Delhi University apart from that i have
more than 4 years of experience. i was started my carrier with Prasha
Consultancy and i worked more than 1 year in Prasha consultancy then i was
started working with Future Domain Again it was consulting firm we were hiring
for Top International BPo .after that I was chance to work with corporate world
so i had joined In technologies Pvt Ltd  I was working there as an HR Executive
my roles and responsibilites are taking interviews employee relation . i have
good selling skills.

Regards

Rahul Pal

What according to you is the difference between
good and great customer service?

According to me Good and
Great Customer Service is having a bit of difference because good customer
service is like you are telling him only positive about the product but the
great customer service is like you were telling him both the fact positive as
well as negative because once you gain the trust of Customer. customer will
always be yours that is called Great Customer Service.

In 5 sentences please
explain what makes you the right candidate for customer service job.

The most important thing in Customer service is Trust. Once you
gain the trust of the customer. customer always be happy and yours

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

Ecommerce has changed the
market technology has been changed now Just like customer expectations, the
desire for convenience has increased. Hyper connectivity and the widespread
availability of 4G networks, coupled with people’s busy lifestyles has led to
an explosion in the growth of mobile eCommerce. By 2021 54% of all eCommerce
sales are expected to take place from a mobile device. But mobile eCommerce
shouldn’t be focused on in isolation; omnichannel interactions are now the
norm and buyers tend to switch channels and even devices before they make a
purchase.

As an online seller you need to offer a flexible shopping experience. This not
only refers to your website but to all channels you are present on like Facebook
or Instagram and regardless of what device they are using.

Offering the option of in-store pick-ups, one-click shopping, recurring orders,
voice activated shopping, can all make life that little bit easier for your
customers. If you can change the way you interact with your customers so that it
fits in with their lifestyle you will create lasting loyalty.