Subject: Language Test - Rajendra Choudhary
From: Rajendra Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:18:42 -0500

Foreign Language
Screening Test

Name

Rajendra
Choudhary    /  (+91) 8178690938    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1.What is your occupation?

2. How often you go for a ride with family?

3. How much is your budget?

4. What is your color preference?

5. When do you want the car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I am a
graduate, having 6 years of experience in customer service, customer operation
and client servicing. I completed my graduation in  2011 from Magadh University
and scored an "A" grade. I am married and last year I became a father with twins
boys.

What according to you is the difference between
good and great customer service?

Good customer service is when
customer satisfaction level is so- so-  that they will keep it within
themselves, But great customer service is when the customer is delighted with
the experience that they would love to share with friends and
families.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I am a good
human being or I try to be one as much as possible. I have a good deal of
understanding of people's problems and help them in some way. I like to listen
patiently and respond to them affectionately.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E-commerce has brought a larger platform for
the user to choose varieties of products from various suppliers in one place. It
has been a time-saving experience for the users as they now don't have to visit
the retailer and can shop from their home or office. Along with many facilities,
the user can buy and return or exchange their product with no
hassle.