Subject: Tech Support Candidate - Kunal Kaushik
From: Kunal Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:03:55 -0500

| | Tech Support Test

Name | Kunal Kaushik
E-mail | [email-masked]
Phone Number | (+91) 9716614451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi (Vishvavidhyalay)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Technical support associate | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check the link of website if it is correct or not.
Step 2: Try to run the same link in some other browser.
Step 3: Check the internet connectivity.
Step4: Reset the browser and re-run the link.
If link is still not working will check with the concerned team for the next level investigation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Boot and turn on Bluetooth for both devices(Bluetooth Speaker & Mobile phone).
Step 2: Start pairing process in both devices(In pairing process a unique code is created for both devices and it should be similar and matched for successful pairing in both devices)
Step 3: After successful pairing process both devices are connected to each other through bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I possess ability to understand the technical concerns and queries of customers of all IT domain. As per my perspective I have good communication skills apar technical knowledge and the ability to work efficiently in a team as well as individual.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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