Subject: Language Test - Piyush Dewangan
From: Piyush Dewangan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:01:27 -0500

| | Foreign Language Screening Test

Name | Piyush Dewangan    /  (+91) 7827649281    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1) What is the purpose of buying the car?
2) Which kind of car he/she is looking for?
3) Any specific Color or Brand he/she is looking for?
4) How often will he/she be using the Car?
5) Will the car be used for family commutation or just personal use to choose the size of the car?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Piyush Dewangan

I have completed my Under graduation in BBA with Marketing stream in the year 2013 from Guru Jambeshwar University.
After completion of my undergrad, I started working as a sales executive in a Company called Quilt India from 2013 to 2016 December where my role was to communicate with the company's clients for generating sales.

(2017 - 2020) The second company I worked for was Adgeam digital marketing where I was assigned to do cold calling and inquire about the company's clients' business needs and accordingly design promotional offers for each client.
due to the Lockdown situation, I had to leave the job and they were not offering work from home option.
From June 2020 I started working with a company named Smarterbiz for the Flipkart process as CCE and I am looking for a change of job because of the mismanagement of salary payment as the salary is not credited as promised by the company.

What according to you is the difference between good and great customer service?

The difference between a good and a great customer service id that:

Good customer service is the kind of service where the agent tries to solve the query or help the customer regarding what they have called for and providing them with the basic helping options that are available by the agent to the customer.

whereas great customer service is the kind of service where an agent listens, apologizes, empathize, and eventually provides the best possible resolution to the customer by exploring available options, instead of just providing the basic information that the customer is asking for and eventually meeting a Genuine Customer Satisfaction level.

In 5 sentences please explain what makes you the right candidate for customer service job.

I AM A CUSTOMER CARE EXECUTIVE FOR THE PAST 3 AND HALF YEARS CARRYING SIGNIFICANT PROBLEM AND QUERY SOLVING RELATED SKILLS FOR THE POTENTIAL CLIENTS

I HAVE WORKED INTENSIVELY IN BOTH DOMESTIC AND INTERNATIONAL MARKETS,

I UNDERSTOOD THE DYNAMICS AND HAVE ADEQUATE EXPERIENCE WITH CUSTOMER QUERY SOLVING ASSIGNMENTS.

DURING THE WORK BREAKS I ENJOY TREKKING AND MOUNTAINEERING
THIS ACTIVITY HAS SHOWN ME THAT GOOD STRATEGY, CONSISTENCY AND DETERMINATION CAN HELP YOU OVERCOME ANY OBSTACLE

I AM PERSON WHO THRIVES IN FAST PACED ENVIRONMENT AND RIGHT NOW I AM LOOKING FOR A OPPORTUNITY TO APPLY MY MARKETING EXPERTISE ALONG WITH MY CREATIVE PROBLEM-SOLVING SKILLS TO AN INNOVATIVE E-COMMERCE COMPANY LIKE YOURS.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

E-commerce came up as a revolutonizing idea, where many companies have switched from retails to online or eCommerce companies. Following are some key points that have changed the expectations of a consumer for service from retailers :

1) customer can explore and shop at the comfort of their home without steeping out of their house.

2) customer has the option of the product purchased to be delivered to their house address.

3) Return and Money back option available

4) whereas the companies who are in retail business have access to only a limited number of customers, but online,  a company has access to make its products and services available to the customers available globally.

| |