Subject: Language Test - Maryada Verma
From: Maryada Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:57:51 -0500

| | Foreign Language Screening Test

Name | Maryada Verma    /  (110084) 9953609317    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1). About his interest for car.
2). What qualities he required in car.
3). does customer interested a new trendy
modal in car or does it matter?

4). Requirement of customer for car.
5). What he need specifications in car.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

*). 12 th pass from CBSE BOARD DELHI
(2002).
*). Graduate from delhi university (2006).
*). Basic knowledge in computer.

What according to you is the difference between good and great customer service?

1). Always welcoming customer with a
smiling face great customer service.
2). Should be always Enthusiastic and
energetic great customer service.
3). More talkative for understand customer
needs great customer service.
4). Listening carefully and understand
customer needs great customer
service.
5). Solve their queries according to your
knowledge and his needs.great
customer service.
6). You should be presentable in front of
any one on duty. great customer
service.
NOTE:- Taking all these things less
seriously and just doing your duty.
Is a good customer service.

In 5 sentences please explain what makes you the right candidate for customer service job.

1). Because I am experience in same field.
2). I know all these things about customer
service job.
3). I am fit for this profile.
4). I like to interact with people. which is
the main requirement for this job.
5). I like to handle the customer queries.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

1). E-Commerce site should be reliable.
2). Delivery on time.
3). customer want he can track their order
on E-Commerce site.
4). If customer needs then e commerce
contact should be there.

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