Subject: Language Test - Saurabh Sharma
From: Saurabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:38:41 -0500

| | Foreign Language Screening Test

Name | Saurabh Sharma    /  (81780) 19945    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Welcome To Nexa Sir. My Name is Saurabh.

How can I help.

My First question to customer would be :

• Sir are you looking for any specific make and model.

• Sir we have more than 10 colors option available in every make and model.

• Sir Since its festive season so we have many offers going on every deal for our valuable customers such as extended warranty for another 5 years.

• With Every new deal with also give you comprehensive insurance which absolutely free of cost.

• Sir if in case you are looking for flexible payment options we have tied up with more than 20 financial institutions and banks to provide you flexible payment options.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Name - Saurabh Sharma

DOB - 09.02.1978

Fathers Name - Satish Sharma ( Late )

Address - 60 Lane 3 kishan kunj extension part 1 laxmi nagar delhi 110092

Contact # - 7838608947 / 9643280925

E-mail - [email-masked]

What according to you is the difference between good and great customer service?

Great customer service meets all desired parameters such as :

Allow customer which could help us to understand what they are looking for.

Then to provide him the correct resolution even if we cant deliver what could be the best option and try to convince with positive approach.

Good Customer services only follow the basic ground rules and provide point to point resolution.

In 5 sentences please explain what makes you the right candidate for customer service job.

My Experience

My Skill Set

My Knowledge

Compliance Issue knowledge

My Communications

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | Mobile is Blurring the Line between Online and Offline Shopping.The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while mobile has taken ecommerce to the next level because shoppers can use the device at any point during the sales cycle.Where shopping in a store was once the predominant way to shop online shopping is quickly becoming a preferred way to shop for consumers around the globe.By doing this, they have given consumers the choice of where, when and how to shop. A shopper can purchase a product online at midnight receive it the next day and then return it to a physical store if unhappy with the product.Retailers have recognized the power of these channels to shape shoppers’ opinions and have begun engaging with their customers on social media and online review platforms.That engagement has played a big role in facilitating customers’ desires for more information before making purchases.A side-effect of that engagement is consumers are more informed than ever before about the products they are buying and the companies they are giving their money to.

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