Subject: Language Test - Swati Bhatia
From: Swati Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:15:36 -0500

| | Foreign Language Screening Test

Name | Swati Bhatia    /  (91) 7210375158    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

First of all, I will greet him and then ask him about his need and requirements.
Then I will explain him about the core benefits of the car accordingly... core benefits like mileage, speed, quality etc.
I will also ask him if he would like to drink something or not.
Then I let the customer decide a  and probe him more to know the requirement better.
I will ask him about the budget and which brand he is looking while purchasing.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Swati Bhatia, I live in East Delhi.

I have a total experience of five and a half years as a Customer Representative in Bharti Airtel Limited. My role is to solve customer queries and to provide them with a solution over the email. I used to send more than 50 emails in a day.
I have completed PGDM from NIET College in 2015 and also a commerce graduate from Delhi University.

I believe in hard work and good performance, I am passionate towards my role and responsibilities and I love to sing .

What according to you is the difference between good and great customer service?

Good Customer Service defines the customer is satisfied with the service and his requirements are met .
On the other hand, great customer service implies that customer is delighted with your services and products which makes him a brand loyalist.

In 5 sentences please explain what makes you the right candidate for customer service job.

I consider myself right candidate as I have the preoccupied knowledge of the process and I have faith in myself that I will act as an improved asset for your organization.
I am passionate about my responsibilities and will adapt accordingly as per the process/situations.
I am hard worker and motivated.
I am better at memorize things and with the right knowledge I will handle the complex query very well.
I am open to learn as nobody is perfect and there always a room for improvement.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E commerce means buying and selling of goods and services electronically which means customer no longer have to wait for hours to make a purchase . They get wide variety of products and there are certain things which are important for customer i.e. Fair price, good service, good product and worth which he can easily get through e-commerce as it is faster buying process, flexible for customers , they are getting price and product comparisons .

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