Subject: Language Test - Neha Biroria
From: Neha Biroria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:36:53 -0500

| | Foreign Language Screening Test

Name | Neha Biroria    /  (+91) 7289822612    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

What is budget of customer?
What are the features he/she needs in the car?
Preference of Diesel,petrol,or cng?
What would he prefer in size of car that is he needs semi sedan,sedan,hatch back, suv?
What is the payment mode of the customer?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have done my graduation from ihm, hamirpur & after that I persuade pgdm in hr & marketing from abs,noida.
After that I worked with a software solutions company as a customer care executive for 2 years and after that due to some family issues I have to switch to freelancing work.i worked as a freelancer video editor for more than a year.
Personally I'm a very extrovert person with skills of making good connection with people.i also like to travel alot.i like to dance as well as it helps me to keep my mood happy.

What according to you is the difference between good and great customer service? | The difference is very thin in both the service as good customer service is handling client with the given guidelines but in contrast great customer service is putting an individual effort to understand the need of customer & providing the resolutions.

In 5 sentences please explain what makes you the right candidate for customer service job.

I have a diverse working experience.
I have managed the clients in my previous work.
I try to empathize with situation and work accordingly.
I like to interect with people.
I'm an extrovert which helps me to connect with people more easily.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | The expectations of customer are changing with the changing trends in social life.the customers now look for a great product with minimal price or affordable price as there are many retailers who might provide them a good product in low price.so customer is more likely to go for that retailers who have good product and great discounts or a great offers.

| |