Subject: Language Test - Amit Kumar Pandey
From: Amit Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:17:47 -0500

| | Foreign Language Screening Test

Name | Amit Kumar Pandey    /  (110096) 8127071701    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1) "Hello, welcome to ABC motors, I'm Amit and you might be?". Once the customer confirmed his/her name then, Great, nice to meet you, Saurabh. What brings you here?

2) Do you know which car you're interested in? or Is there any specific model you are interested in?

3) What are the top 5 features/things you'd love to see in your new vehicle?

4) Who is going to drive the vehicle most of the time?

5) Are you planning to pay cash or finance the vehicle & What is your timeline?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Amit. I am born and brought up in Gorakhpur. I am currently graduating from SMU-DE. I have a total experience of 2.3 years. In my last job, I was working for a gaming organization as a CCE. It was a blended process and I was handling player's queries over e-mails, chats, IB & OB calls.

What according to you is the difference between good and great customer service?

The basic difference between good and great customer services is that in both you're making your customer satisfied. But, in great customer service, you're giving something extra to the customer which is beyond his/her imagination.

A common example of good customer service is that the customer e-mails you and you respond to him within 20-24 hours. While in the latter, you responded to the customer within a minute or two.

In 5 sentences please explain what makes you the right candidate for customer service job.

1) Work under pressure.
2) Time management.
3) Always eager to learn new things.
4) A good team player.
5) Good listening skills.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | Previously, people came into the stores with little knowledge or no knowledge about the product and they totally relied on the retailer salesperson who will further advise him/her about the product. But today, the consumers are doing their own research about the product to get the maximum value of their money which they are going to spend.

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