Subject: Language Test - Rohit Gupta
From: Rohit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:12:18 -0500

| | Foreign Language Screening Test

Name | Rohit Gupta    /  (91) 9711961607    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. What kind of a card would like to purchase ?

2. What will be the price range to buy a Card ?

3. What qualities need in his Car ?

4. Model of the Card want to purchase.

5. Features need which car want to buy

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Working with Paytmbank from last 3 years.

Have 8 yrs. of total exp. of job.

Qualification - MBA in retails operations & Management.

Married.

Born in U.P. & brought up in Noida & Delhi

What according to you is the difference between good and great customer service?

Good means providing the service which mentioned as on company's Manuals & basic facilities as provide all the companies.

But, great customer service means, taking care of the customer's need & concern related to his product or vehicle. provide the best service than what expect from the  company customer. Customer should be happy from the service and team which work for his product.

In 5 sentences please explain what makes you the right candidate for customer service job.

Understand the customer concern

Have the patience to listen & understand the customer concern calmly

Have the good experience in Customer Service

Have the ability to resolve the issues

Can understand & resolve the issue within the given time

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E-commerce is working better than retail shops, because in this generation people do not have enough time to find his favorite product in retail shops and to go many places for his needs. E- commerce companies provide all the needful products on his laptop, Mobiles. Consumer no need to go anywhere for his requirements, he can select lots of products from his mobile, laptop & product will be delivered on his place in  his required time. Also, on e- commerce consumer getting lots of discounts, cashback & benefits in purchasing online products. Today's life is so busy and consume love to buy products from e-commerce sites. Now retail shops not provide such lots of variety of the products what consumer can see on e-commerce platform.

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