Subject: Language Test - HEMANT K
From: HEMANT K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:10:03 -0500

| | Foreign Language Screening Test

Name | HEMANT K    /  (0) 7838103375    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. How can I help you?
2. Which car you want to purchase?
3. Which color and segment of car you want to purchase?
4. Do you wanna a car test drive?
5. How will you pay the payment cash or loan finance?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I live in Ghaziabad city with my family. My father is a retired government officer from the railways. Mother is a housewife. I am a quick learner and a hardworking man. I believe in a strong commitment to the job. I have done my graduation(B.com) from CCS University in the year 2014. I have 2.8 years of total experience in different companies. The first company is Sarvmangal Holy Store it is an E-commerce company. There I was worked as Senior executive in the sales and operation department. And the second company is Genpact India Pvt Ltd. There I was worked as a process associate in the Insurance and Banking process.
What according to you is the difference between good and great customer service? | the main difference between providing good customer service and delivering great customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied, you are also keeping them loyal

In 5 sentences please explain what makes you the right candidate for customer service job.

I have experience in an E-commerce company.
I have also experience in customer services in the backend.
I am a quick learner.
I have done a job in a domestic and international company both.
I am a good team Player.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E-commerce is an evaluation of the online market. Customers can get more options for online e-commerce shopping. They can shop for anything from all over the place.

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