Subject: Language Test - Nitish Jha
From: Nitish Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:42:53 -0500

| | Foreign Language Screening Test

Name | Nitish Jha    /  (91) 8920030451    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

For whom do you want to buy a car?

Which color do you prefer?

May I know your budget you would afford?

Whether you prefer diesel Or petrol Or cng variant?

Do you want a test drive 🚘?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | A happy customer is a walking advertisement for any brand who wants to be sustainable in this competitive environment. I passed my grad from bangalore and belongs to Darbhanga, Bihar.
What according to you is the difference between good and great customer service? | Satisfaction level by putting myself into the boots of customer.

In 5 sentences please explain what makes you the right candidate for customer service job.

* Service to someone is a way of learning.

*Attributes I could observe and contribute to the growth.

* Resolution provided within specified timeline inculcate a satisfaction inside me.

* Petformed with efficiency for customer happiness.

*Understand the liability involved if I cannot provide services for our product.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | It involves the way we talk with candidate. Ease of access for the product to consumer. Resolution as well as value a money a consumer could get if they prefer ecommerce over retail. Data that could be generated so that a particular pattern could be developed for consumer.

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