Subject: Language Test - HASHIR IQBAL
From: HASHIR IQBAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:24:42 -0500

| | Foreign Language Screening Test

Name | HASHIR IQBAL    /  (91) 8920107958    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

I will first of all greet customer. Ask Name
1.When they are planning to buy?
2.Want to buy a car for themselves or for family member or friend?
3.Type of car they are looking for(Model/Specifications )?
4.what is the budget?
5.Want to purchase on Cash or EMI?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hi, My name is Hashir Iqbal. I am born and Brought up in Delhi. Coming to my educational Qualification I have studied Bachelors of Business Administration. I have a total experience of 2yes which include both face to face & On-call customer dealing at Spicejet & DIAL. I am a self-disciplined, adaptable and confident person.
What according to you is the difference between good and great customer service? | According to me, Good Customer Service is when we deal customer in a manner of what we have been taught during our training or as per company norms However Great Customer service comes when we walk a mile extra for the customer without hampering our rights and educate them and provide the best resolution mostly which meet customer preferences.
In 5 sentences please explain what makes you the right candidate for customer service job. | I try to attain good knowledge about the product, I am patient, have good listening skills and most importantly soft-spoken on the other hand I can work in a team as well as self-disciplined & I have proven my skills in my previous organisation.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E-commerce has changed the expectations of a consumer for service from retailers a lot as compare to previous years especially during this pandemic situation when consumers can log in to any website and compare product at a short span of time to a similar category. we have learnt during this time how to avail the benefit of e-commerce market by sitting at one place having 24*7 customer support and time-saving no hassle to visit retailers, cost-saving more importantly for health-conscious people also as per government initiative companies can't hide anything from customers & It helps e-commerce to build new trust among consumers to purchase online and E commerce maket Boom .

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