Subject: Language Test - Ashwani Kumar
From: Ashwani Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:20:27 -0500

| | Foreign Language Screening Test

Name | Ashwani Kumar    /  (+91) 8076180087    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. What is your Budget, Sir?
2. What are your model prefences, Sir?
3. What features do you want in your car?
4. What are the top things you would love to see in your new car?
5. Who is going to drive the car most of the time and for what purpose?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Ashwani Kumar from Burari Delhi. I am B.A graduated from Delhi University in 2018. I have total 2.5 years of working experience in finance sector. Currently I'm working as a collection executive at Sigma Outsourcing Pvt Ltd.

What according to you is the difference between good and great customer service?

Good customer service is meeting expectations of customer but great customer service is exceeding the customer's expectations.
Good customer service is giving solution to customer eventually but great customer service includes immediate solution to the cuatomer.

In 5 sentences please explain what makes you the right candidate for customer service job. | I am a good listener. I do not interrupt the customer while he is speaking about their problems. I keep myself updated about service and product so that I will always give correct information. I focus on customer need and give the solution what he exact wanted.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Customer expectations have been steadily rising over the past two decades in line with the growth of online retailing. Advancements in eCommerce have created a ‘want it now’ environment and if online retailers cannot meet these expectations, they won’t be able to keep up with their competitors from around the globe.

Customers also expect companies to provide immediate assistance when required. The ‘want it now’ environment extends to customer support and if you don’t answer customers’ questions straight away and resolve their issue in a timely fashion, you are not going to survive.

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