Subject: Language Test - Tanmay Sethi
From: Tanmay Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:03:41 -0500

| | Foreign Language Screening Test

Name | Tanmay Sethi    /  (91) 9899797924    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1- Hello Good Morning/afternoon/evening sir/mam, How May I help you?
2- Which car you are looking for?
3- Sir/ mam  any particular Car or any particular specification are you looking for so Kindly give the car name and Model number so that i can help you with this and some other Good options.
4- Sir/mam What are your Financial options
5- Sir as i told you all the features of XYZ car so Can i book for the same?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | HI sir/Mam,  My name is Tanmay sethi and I have 7 years of experience in customer service currently i am working with Paytm payments Bank as a operation/Fraud analyst and if i talk about my background I am the only one who earn for my family and in my family I have my mother and my younger sister my sister is pursuing MBA and My mother is House wife when i was  yrs old my father passed away Due to silent attack. if i am talk about my education so i am graduate from Vinayka Mission sikkim university and i was passed in 2018 because as i have told you i am the only earner so for my family need i just quit my education for some time but in 2015 i was continue my graduation and passed in 2018.

What according to you is the difference between good and great customer service?

well at my point of view slight difference between Good customer service and Great customer service.
If a customer came for any query and his/her query was not resolved but his/her query was solved in a certain time so customer said company having Goof customer service but same customer came for same query and we resolved his/her query in one go then he/she always said to another people this company having Great customer service and Giving feedback automatically but in good customer service we request customer for give feedback if you like our service.

In 5 sentences please explain what makes you the right candidate for customer service job.

Well I am very hardworking and problem solving personality.
I am trying to figure out customer query in one Go and trying to resolve the query.
As you know I am working with Paytm Payments Bank so here as well My Team leads and Co workers always said that i am very helpful for customer as well as my co workers.
i am a quick learner and always finding something new query and try to resolve it.
I am multitasking and enjoy work under pressure and never let my Team lead and co worker down.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E- commerce changed customer experience in every way Like before customer want to Buy any product or anything so he/she always go to the local market shop or showroom for purchase and if product will deliver defective so he/she visit again in the showroom to replace or get refund and same if i talk about e-commerce any website any application so its become very easy and helpful now a days you can order food,clothes,digital products Etc and its will deliver in a day and if you will get any wrong product or defective one so you can replace it and the best thing is you dont wont to go anywhere for all the process you just have your smart phone and you can access it and take advantages in e-commerce platform you can discover new products you can mange your products you can make a list of your products and best thing is you can review your product or you can sell your old products and buy new products you can get your refund or replace your item from your home just in one click its very time saving and you can earn money you can do lots of things from your home.

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