Subject: Language Test - mohd iqbal
From: mohd iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:59:48 -0500

| | Foreign Language Screening Test

Name | mohd iqbal    /  (+91) 8555950946    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1.Budget?
2.Colour?
3.Mileage?
4.kind of car you are looking for and features?
5.Will the car for family, personal use?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My self Mohd, I am living in Gurgaon, my hobbies as listening music, cooking, watching movies, I am a graduate in commerce, I have been working with one of the top BPO, as customer support associate.

What according to you is the difference between good and great customer service?

Good customer service: helping the customer with available resolution only
Great customer service: helping the customer with the resolution to help with their problem and try to think out of the box to get resolution to make them happy.

In 5 sentences please explain what makes you the right candidate for customer service job.

I am optimistic.
I am patient.
I am self motivated
It make me happy when customer get happy and say you thank for all your help.
I am good at time management

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Consumer shopping habits have changed drastically over the last few years thanks to the explosion of eCommerce.

Where shopping in a store was once the predominant way to shop, online shopping is quickly becoming a preferred way to shop for consumers around the globe.

Sixty-eight percent of internet users in the European Union shopped online in 2017, says the 2017 survey on Information and Communication Technology. In the US, according to Walker Sands Communications’ The Future of Retail Report 2018, 46 percent of consumers prefer to shop online.

eCommerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.

| |