Subject: Arabic Language Test - MOHAMMED SHAMSAN
From: MOHAMMED SHAMSAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:36:37 -0500

| | Foreign Language Screening Test

Name | MOHAMMED SHAMSAN    /  (12200.3) 9322708748    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1>What did you invest in buying the car?
2>What are the basic specifications that you want the car to have?
3>Does your income allow you to own a car?
4>Do you want to buy a new or used car?
5>Why did you choose our gallery?

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

1>Training courses in human development
2>I worked for Yves Saint Laurent, the sales department
3>I worked in Lancome Beauty as a sales department
4>English language course

In ARABIC: What according to you is the difference between good and great customer service?

الخدمة الجيدة هي العملية التي يتم من خلالها تلبية احتياجات وتوقعات العملاء من خلال تقديمة خدمة ذات جودة عالية ينتج عنها رضا العملاء.

الخدمة الممتازة تكون خدمة العملاء متميّزة يجب على الشركة عدم انتظار العميل حتى يطرح المشكلة بل على الشركة الاعتناء بالعملاء الذين لا يقومون بتقديم الشكاوي والاستفسارات

Please answer this question in ARABIC: In 5 sentences please explain what makes you the right candidate for customer service job.

1/مهارات حل المشاكل
2مهارات الإستماع إلى الأخرين
3/مهارات التواصل
4/القدرة على تحمل ضغط العمل
5/مهارات التعامل مع النقد

Please answer this question in YOUR LANGUAGE: In 200 - 500 words. You need to introduce your favourite car to the visitor in the showroom. How would you do that? | أحب السيارت الصغيرة والأنيقة وأحب اللون الفاقع

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