Subject: Language Test - rishi johari
From: rishi johari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:36:08 -0500

| | Foreign Language Screening Test

Name | rishi johari    /  (+91) 8303257004    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

prefrence as a suv or sedan.
budget.
per day usage in km.
extra features.
location.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Myself rishi johari 10 and 10+2 from a C.B.S.E school from my home town Allahabad.
Completed graduation from punjab technical university 2012.
Joined my 1st company on 1 feb 2018 hinduja global solution noida as a customer relationship manager for airtel platinum process than as per experience moved to airtel solitaire division with high end customer support service.
So hinduja global solution sold all there bpo india process to altruist india pvt limited. So i have total experience of 2 years and 8 month with airtel process.

What according to you is the difference between good and great customer service?

Great customer service required different skill as:-
1. A good listener to understand all queries of customer.
2. Adviser must show empathy with customer.
3. Need to have full knowledge of process.
4. Must diagnose the root cause of issue by asking relevant question.
5. Open to all suggestion.

In 5 sentences please explain what makes you the right candidate for customer service job.

Good learner.
Team player.
Full of enthusiasm.
Adjustable.
Punctual.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

E-commerce has definitely change customer experience  as it has given a wide variety of choices throughout country to buy any product from any part of country at an affordable price and directly to there home.
No need to move out and to hassle between shops or malls to get that item . Now people has time for doing there other work as well as save some money also by getting discounts and not to burn fossil fuels.
E-commerce has proven there worth in this pandemic also as customer need not to move from there houses and all items are delivered at there door steps. E-commerce has given strength to some local shops also by providing them a large number of customer which they were unable to get throughout country.

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