Subject: Language Test - Swati Singh
From: Swati Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:18:18 -0500

| | Foreign Language Screening Test

Name | Swati Singh    /  (+91) 9315433108    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

The questions that I would be asking as a sales representative are as follows-
1) If the customer is interested in any specific model or car
2)What features or specifications the customer needs
3) What is budget of the customer
4)By when the customer needs it
5) Weather the customer wants to finance the purchase

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Swati Singh. I belong from Lucknow. My highest qualification is Master of Business Administration in Human Resources in 2016. I have an overall experience of 2.4 years into customer service. I was working with Hinduja Global Solutions for Airtel postpaid process where i use to take inbound calls and resolve customer queries while i was working with the titanium process, later i was shifted to the solitaire process in which i was suppose to deal with premium customers. As a part of the work i have to solve the queries of the customers and escalte the cases if required and also take regular follow-ups.
What according to you is the difference between good and great customer service? | Good customer service is basically helping the customer with problem or providing satisfaction to the customer.Whereas great customer is not only just providing customer satisfaction but also leaving your mark on customers mind which would be helpful afterwards.
In 5 sentences please explain what makes you the right candidate for customer service job. | I would be a right candidate for the job because i have a relevant experience in customer service and also this job requires patience and good communication which i beleive have definitely learned from my previous job.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E-commerce has definitely changed the way of shopping for the people around the word. Consumers are looking for personalized services and also want that they should get what is exactly required and retailers are working for the same. Through e-commerce itself people are able to shop from home and not only this they can return the product also if they don't like it or if there is any issue at the comfort of thier home. E-commerce has changed the way of shopping these days. Customers are literally able to get anything online which is actually creates a lot of competition in the market. Retailers are doing their best to not only provide good but great customer service to the consumers and this is the reason that e-commerce has flourished so much as compared to earlier time. E-commerce for the retailers is very useful not only for reatailers who have large scale business but also those who are running the business on a small scale are also a part of it and customers are willing to purchase from both of them and so wheather it's a small or a large business they are working in the same manner to provide better services to customer and both kind of businesses are having the same amount of pressure to convince the customer to buy their product.

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