Subject: Tech Support Candidate - Aakash Kumar
From: Aakash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 00:30:54 -0500

| | Tech Support Test

Name | Aakash Kumar
E-mail | [email-masked]
Phone Number | (110043) 7503665870
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Near Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solutions Pvt.Ltd | System Administrator | 10-Jan-20 | 15K + 2.8K KRA
Previous Employer 1 | Microland | End User Support | 15-Oct-2017 |
Previous Employer 2 | IMSI India Pvt. Ltd. | Desktop Support Engineer | 10-june-2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, We check the connectivity of internet, if it is not showing connected then we check the LAN cable is connected or not.
If both are working fine(LAN and internet). Then we check system is taking IP or not may some time it takes APIPA IP address the we coordinate the network time team to resolve it using proper ticket SLA.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Mobile Bluetooth.
2. Turn on Bluetooth speaker first after turn on speaker bluetooth.
3. then create pairing environment of both speaker and mobile.
4. last they connected and play something for testing.

What according to you makes you a good candidate for customer service or technical support job? | I do hard work to resolve customer problem because we sitting for only customer stratification to achieve our company goal.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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