Subject: Tech Support Candidate - Karthik Kashyap
From: Karthik Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 14:26:38 -0500

| | Tech Support Test

Name | Karthik Kashyap
E-mail | [email-masked]
Phone Number | (91) 7042331055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 33
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HTDS | Senior Network Engineer | 3 Jan 2021 | 92 thousands
Previous Employer 1 | HCL | Senior Specialist | 28 Dec 2019 | 70 thousands
Previous Employer 2 | HT Media | Senior Executive | 2 March 2017 | 41 Thousands

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connectivity. If connectivity is okay then I will follow below steps.

Will check DNS and NSlookup service
Will check telnet on required port
Will check proxy setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open network and connection setting
Open Bluetooth settings and add peer device
If needed , will add passcode

What according to you makes you a good candidate for customer service or technical support job? | Good knowledge about the support task
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |