Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 12:19:58 -0500

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | ( 91) 8130084255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 56
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
AV systems

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocare digital pvt Ltd | Customer service engineer | August 2013 | 9000
Previous Employer 1 | Mindshaper technologies pvt Ltd | Technical support engineer | Jan2020 | 17000
Previous Employer 2 | Zenith media scope pvt Ltd | Technical supervisor | July2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I have check the error then we have checked the proper site name & removed the cookies & after that we have check the authentication.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I have open Bluetooth & switch on the Bluetooth device then go to the Bluetooth menu or scan device after that chose the device name & attached.
What according to you makes you a good candidate for customer service or technical support job? | I have strongly knowledge of the desktop & laptop hardware/software support, Audio visual device, printer knowledge, Lte router installation & WiFi configuration.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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