Subject: Tech Support Candidate - KUMAR AYUSH
From: KUMAR AYUSH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 11:54:42 -0500

| | Tech Support Test

Name | KUMAR AYUSH
E-mail | [email-masked]
Phone Number | (91) 8587962721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Honeywell | Lead technical support specialist | 20/11/2020 | 36 K
Previous Employer 1 | I Energizer | Quality Analyst | 22/08/2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-> Check the internet connectivity.
-> Check the error for any clue.
-> Check the address bar to verify correct spelling.
-> Check  if any restriction is there.
-> Check whether that particular site is restricted for that browser in browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-> Turn on bluetooth of your phone.
-> Turn on bluetooth mode in speaker.
->Search for the device in phone.
->Tap on device name to connect it.

What according to you makes you a good candidate for customer service or technical support job?

-> Patience
->Presence of mind
->Active listening
-> Logical troubleshooting capability.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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