Subject: Re: LSM Joining Case Test - Deepti Malviya
From: Deepti Malviya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 11:11:38 -0500

| | LSM Joining Case Test

Name | Deepti Malviya
E-mail | [email-masked]
Phone Number | (224001) 8707827569
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would like to select blurb4 as it have complete information .The blurb 4 carries the address of the hotel on. Which tickets should be deliver by seller apart from this I would like to add that it must carry contact no and also the soft copy of tickets should be shared in the mail of cx so that  the tickets are always with cx reas soft copy
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to my perception customer service is totally depend on customer satisfaction might be possible by good service the executive can provide resolution to cx but by great customer service the executive can provide cx a correct resolution with all parameter consisting of empathy assurance and apology so that cx feel that his issue was resolve in better way and also customer get satisfied if resolution provided to him in the good manner so great customer service depend on customer satisfaction and good customer service depend only on resolution not the feeling of customer

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