Subject: French Language Test - SRISHTI SAHU
From: SRISHTI SAHU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 10:24:17 -0500

| | Foreign Language Screening Test

Name | SRISHTI SAHU    /  (+91) 7587127828    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (customer name),

It is with deep regret that you still have not received your order placed on (so and so date) with order id 9643039489.

First of all, I would like to personally apologies on the behalf of our (Babyshop) team for the inconvenience caused to you. We appreciate you bringing this problem to the forefront.

Here at Babyshop we pride ourselves in providing only the best of our services to the customers so we were deeply disappointed to hear the delay in delivery. We are working on the problem mentioned by you and i have personally made sure the order gets delivered to you on priority.

Please accept our sincere apologies for the inappropriate behavior of our deliver associate. We are initiating an amount of (xyz) to your wallet as a token of apology.

If you have any further comments on this matter please feel free to contact us.

Thank you for your patience and support.

Sincerely,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear (customer name),

It is with deep regret that you have received an incorrect order with order id 9643039489.

First of all, I would like to personally apologies to you on the behalf of our (Babyshop) team for the inconvenience caused to you. We appreciate you bringing this problem to the forefront.

Here at Babyshop we pride ourselves in providing only the best of our services to the customers so we were deeply disappointed to hear the delay and (wrong color) incorrect product delivery.
There has been a glitch at our packing teams end. We are working on the problem and i will personally make sure the correct order is delivered to you within the next 2-3 working days.

Please accept our sincere apologies for the inappropriate unprofessional behavior of our associate at amazon. Strict actions have been taken. We are initiating an amount of (xyz) to your wallet as a token of apology.

If you have any further comments on this matter please feel free to contact us.

Thank you for your patience and support.

Sincerely,
Team Babyshop

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