Subject: Re: LSM Joining Case Test - Rahul Sahu
From: Rahul Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 10:10:26 -0500

| | LSM Joining Case Test

Name | Rahul Sahu
E-mail | [email-masked]
Phone Number | (+91) 08103782471
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I select blurb 1 because it's simple and straightforward . It's answer all question very kindly and simply and i don't think there is anything to add. It already clear every question the customer asked.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!.The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, customer service are those that typically go the “extra mile” in the way they treat their customers.

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