Subject: Tech Support Candidate - umar yousuf ganai
From: umar yousuf ganai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 10:01:04 -0500

| | Tech Support Test

Name | umar yousuf ganai
E-mail | [email-masked]
Phone Number | (+91) 7889358361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jammu and kashmir
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vayam info solutions pvt ltd | technical support engineer | April 2020 | 10000
Previous Employer 1 | na | na | na |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly we check the internet connection is connected corectly
make sure the website url is correct

check if the website is down for everybody or jus me

then restart the divice

Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on Bluetooth  speaker  then turn on phones Bluetooth search the divice then pair the divice and connect

What according to you makes you a good candidate for customer service or technical support job?

first, is attitude   a person with a positive personality will always be a good factor to any job.
Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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