Subject: Japanese Language Test - Prashant Sharma
From: Prashant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 09:58:59 -0500

| | Foreign Language Screening Test

Name | Prashant Sharma    /  (84471) 28359    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam

We are apologizing form our courier team.you order will be delivered within 1 day or if order will not delivered we will refund your money within 24 working our

Regards

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mam

We are apologizing form our exchange team. your order will be exchange order delivered on the time.

Regards

Babyshop.com

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