Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 09:06:01 -0500

| | Tech Support Test

Name | Sandeep Kumar
E-mail | [email-masked]
Phone Number | (91) 9654412245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chirag Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Connectvity IT Services Pvt Ltd | Network Engineer | | 25150
Previous Employer 1 | Lobo Staffing Pvt Ltd | Network Engineer | 28 March 2020 | 20250
Previous Employer 2 | Lobo staffing Pvt Ltd | Network Engineer | 23 May 2014 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check Internet connectvity if it OK
We will clear the browsing history
Check ping and tracert for particular site From cmd. If it is OK, it may be site issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First go to phone setting
Do Bluetooth on both side speakers and mobile
When mobile find out the device it will be connect.

What according to you makes you a good candidate for customer service or technical support job?

I have almost 10 years of experience in Networking field. I have already worked LAN,
Wireless, Wan and ISP. I have handled politly to client and vendor. As per my knowledge I am good for customer service or technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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