Subject: Re: Tech Support Candidate - Neha Panchal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 3 Nov 2020 05:55:34 -0700 (MST)

Her Salary expectations are is around 48k. 
I dont find her enough good. 
Shall I still her tech round with Pritish. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Nov, 2020, at 16:04, Deeksha Dadu <[email-masked]> wrote: 

Check for EPOS, interview with Pritish for tech round, if he doesn’t like her for EPOS, we can hire her for swagtron 

From: Neha Panchal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 3 November 2020 at 12:59 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Neha Panchal 

	

	
	
			Tech Support Test 
		
	Name 	Neha Panchal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9996399034 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - advance 
Routing Switching,PaloAlto 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Infosys Ltd 	Senior System Engineer 	21st December 	26600 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	We will take remote session of user system and check if user is having correct IP from VLAN which is 
having access to URL’s/ Application. 
STEP 2: 
If user is in correct VLAN, we will take nslookup of the URL for IP resolution: 
We will try to telnet the IP over port URL/application is hosted if it’s successful or not and check hits 
on firewall to figure out rule on firewall. 
We will try to trace route IP from user system to check last hop to check where is traffic getting 
drop. 
We will check the traffic for user system going to URL on Firewall Monitoring tab if traffic is hitting 
Firewall or not and which rule is denying the traffic. 
We will check if some access-list created on router/L3 switch is denying that traffic over some port. 

NOTE: 
To troubleshoot any URL/Application reachability issue.. we must be having below information from 
User/Application team end: 
Source IP of user 
Destination IP of URL/Application. 
Destination port on which Application/URL is hosted. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Turn on the Bluetooth of mobile 
2.Turn on the speaker and select Bluetooth mode.3 
3.Search for the active device and once you see the your speaker name , just select the device and paired them. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have experience of 4.11 yrs where i worked for 2 US clients and 1 indian client. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5