Subject: FW: Tech Support Candidate - Abhinav Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 12:50:36 +0000

Check for EPOS/sWAGTRON

From: Abhinav Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 2 November 2020 at 8:46 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhinav Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhinav Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9958392262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka sec-2
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Evolve Technologies & Services Pvt Ltd  MPLS Engineer   NA      21,000+ Cab
Previous Employer 1     Inknowtech Technologies L2 NOC Engineer         30/10/2019      15,000+ Cab
Previous Employer 2     Trimax It infrastructure & services     NAP Engineer    20/04/2019      ~14,000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First we have to check if port 443 for https or port 80 for http is blocked.
2.Will get the IP of webpage through nslookup
3.If we are getting ping then will check after clearing cache
4.Else if no ping will try to trace route and will see where it is getting stuck
5.Will check with ISP
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Switch on bluetooth of mobile and speaker
2. Search for speaker device bluetooth on mobile phone
3. Click on the device name and then pair
What according to you makes you a good candidate for customer service or technical support job? I feel that I'm qualified because I have a bachelor's degree in Electronics and communications engineering. I have advanced skills with customer support tools like CRM,Zabbix,SSH,LSI. Also, I have three years two month of experience as a MPLS and L2 NOC Engineer in the Telecom industry. I know your company operates on global scale, and I can provide support in both English and Hindi.
On a scale of 1 - 5 please rate your fluency in spoken English  4