Subject: FW: Tech Support Candidate - Ramesh dutta Ramesh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 12:50:03 +0000

Check for swagtron

From: Ramesh dutta Ramesh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 2 November 2020 at 8:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ramesh dutta Ramesh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ramesh dutta Ramesh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8981896889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Windows server
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Impact infotech pvt ltd System admin l2 Working 12000
Previous Employer 1     Hsb infotech pvt ltd    Desktop support engineer L2     19.08.2017      10000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will first check whether the url is resolving or not from cmd . Ping ndtv.com . Also need to check whether the system is getting proper ip . Need to also ping the gateway to check whether the system is able to connect the internet or not . Aldo if ndtv.com has recently changed dns entry . Then from cmd need to run below command like ipconfig/ flushdns   then ipconfig /register dns .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First need to turn on the bluetooth for both the devices and need to pair the both device for connecting .
What according to you makes you a good candidate for customer service or technical support job? There are two main things
1 good communication and also try to listen first so that you can understand the problem. It will help us to troubleshoot. .
2 always need to be updated with technology.
On a scale of 1 - 5 please rate your fluency in spoken English  5