Subject: FW: Tech Support Candidate - shashank tanwar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 12:45:17 +0000

Check for swagtron/EPOS

From: shashank tanwar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 3 November 2020 at 6:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - shashank tanwar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    shashank tanwar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9999989629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        blitzpath       technical Expert        till date       30000
Previous Employer 1     scert   IT professional 2019    36000
Previous Employer 2     T&M     consultant Engineer     2017    23000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Check address of website
2. check connectivity.
3. Check network adapter.
4. Check LAN cable
5. PING
6. Restart Router.
7. Coplaint to ISP
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch Speaker ON
2. Switch BLuetooth ON
3. Switch ON Bluetooth on mobile
4. PAIR / CONNECT
What according to you makes you a good candidate for customer service or technical support job? I have got qualification and experience for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4