Subject: Tech Support Candidate - Mayank Mani
From: Mayank Mani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 07:32:32 -0500

| | Tech Support Test

Name | Mayank Mani
E-mail | [email-masked]
Phone Number | (0612) 9996342274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | laxminagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CSA | not yet | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends upon the error what I am getting. if it is about the internet problem, first we will check the LAN/WAN connection. While investigating if we get to know the wire broken/ ICP broken connection found we need to disconnect the the internet and connect it again. this can be verify on cmd command with no packet loss.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speakers first.
secondly turn on the Bluetooth in the mobile phone.
Third Scan for the Bluetooth devices on the phone and select you speaker name in the listed. Then pair the speaker with the options and you ready to go.

What according to you makes you a good candidate for customer service or technical support job? | A good technical skills and last few growing years I have learnt a lot of technical knowledge that will surely help probably the 95% of the problems
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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