Subject: Fwd: Arabic Language Test - Mohammed Ali
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 12:27:02 +0000

Where is Arabic in this? Is this guy for Arabic or English? This was an English test!

Sent from my iPhone

Begin forwarded message:

From: Mohammed Ali <[email-masked]>
Date: 3 November 2020 at 17:38:24 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Urvika Chaudhary <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>
Subject: Arabic Language Test - Mohammed Ali
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Mohammed Ali    /  (0091) 9052671270    / [email-masked]
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

I went with interest through your case raised in your email above. Thus, I sincerely apologize for the inconvenience.

Let me draw your attention to the fact that our couriers are assigned to deliver many orders a day based on a schedule prescribed to them, and once the order is out for delivery and the customer reject to receive it, it takes some time to put it in another delivery schedule.

Now I am personally proceeding with your order and I ensure you that we are trying our best to minimize the delay as much as possible.

Sincerely yours,
Ali
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

This is Ali from the Customer Support team.

I read with interest through your case raised in your email above. We sincerely apologize to you for the inconvenience caused to you. We always hold our customers high and treat them with extreme respect.

I will investigate your issue and take necessary action. In the meanwhile, we already initiated the exchange of your order and our courier will reach you within 24 hrs.

Once again, we apologize to you, and we ensure you that your experience in shopping with us will meet your best expectations.

Sincerely yours,
Ali