Subject: Tech Support Candidate - Sunil Sharma
From: Sunil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 06:42:38 -0500

| | Tech Support Test

Name | Sunil Sharma
E-mail | [email-masked]
Phone Number | (011) 9953172781
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini sec22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Routing switching L1 support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Galaxy toyota | Network administrator | 5/9/2018 | 21000
Previous Employer 1 | Melltech | Network engineer | 25/12/2002 | 10000
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. It can be network issue or site issie then Check another website open or not if yes then your Internet connectivity is OK. Issue with this site only it could be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on Bluetooth of both device.
Step 2. In mobile check the speaker name showing or not. If it's showing then select and pair the mobile with that and play the song for checking.

What according to you makes you a good candidate for customer service or technical support job? | Because I have both type of knowledge phone support and on site support so for this experience I can give the best solution to the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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