Subject: FW: Tech Support Candidate - Akhileshkumar Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 11:42:22 +0000

Check for Swagtron

From: Akhileshkumar Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 3 November 2020 at 11:52 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akhileshkumar Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akhileshkumar Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (982) 0663817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Thane , mumbai, Maharashtra
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pinnacle infotech       Application support engineer    Working 20000
Previous Employer 1     NA      Na      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we can go browser and type www.ndtv .com . If having issues then remove / sign from browser then click to search... if having not internet connection then please connect them... others wise we will searching on mobile please select on desktop mode then search...that's is....
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we can on bluetooth power on both the device....then search name of bluetooth device...if bluetooth name is showing in mobile bluetooth ..then select and connect them..then it will be connected..
What according to you makes you a good candidate for customer service or technical support job? Because of I have more then 1.6 year experience in applications support engineer ...and I have completed B.E  with election and telecommunications engineering...
On a scale of 1 - 5 please rate your fluency in spoken English  4