Subject: FW: Tech Support Candidate - Amit Aman
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 11:17:16 +0000

For Swagtron

From: Amit Aman <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 3 November 2020 at 4:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amit Aman

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Aman
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8882615282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Greater Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture services Pvt Ltd      Sde     5-05-2010       28700
Previous Employer 1     Tech Mahindra   Cse     1-10-2019
Previous Employer 2     Tracalogic OPC Pvt Ltd  Tse     2-02-2019
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check the connectivity of the device. Either it's connected to network or not. If connected then I will check the settings of connection that it's properly connected to Router or switch if yes then I will check browser settings and I will check weither it's connected to proxy? After checking all this settings I will refresh my browser and I will try one more time.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.First turn on the bluetooth of mobile phone .
2. Turn the speaker in on mode.
3- Go to bluetooth settings in mobile and search for the device
4- once device is found click on that. It will give u option of pairing so click on pairing and speakers will get connected with your mobile.
What according to you makes you a good candidate for customer service or technical support job? As I have started my career in this domain and from past few years I have learnt a lot in this position as to be a team player, how to act in hard times, And also I love to take ownership in hard situation. That makes me suitable for this role and I am comfortable in rotational shifts as well
On a scale of 1 - 5 please rate your fluency in spoken English  4