Subject: Tech Support Candidate - Shubham Dobriyal Shubham
From: Shubham Dobriyal Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 06:17:20 -0500

| | Tech Support Test

Name | Shubham Dobriyal Shubham
E-mail | [email-masked]
Phone Number | (91) 8287980829
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | NSEIT | IT supervisor | | 14500
Previous Employer 2 | Gurusons communication | Trainee | | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first check your network connection or lan cable, it's connected with computer properly or not if not connected then connect properly. after that again try to open ndtv.com on your browser. if you get an error again then you need to check your network dns setting and change dns ip. and then again try to open website then it's surely open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first turn on speaker power button then open your mobile Bluetooth and go to mobile Bluetooth setting and find your Bluetooth speaker name and then click your Bluetooth speaker name and then it's connected surely.
What according to you makes you a good candidate for customer service or technical support job? | i have a good knowledge about computer hardware and computer networking and i also have 4 month experience. before i have completed 3 month internship in gurusons communication and bcl engineers and i also work with Nseit as a it supervisor. and my communication skills also good, but I'm beginner in English language.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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