Subject: FW: Tech Support Candidate - Prashant Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 3 Nov 2020 10:46:38 +0000

Check for swagtron

From: Prashant Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 3 November 2020 at 12:36 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prashant Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prashant Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9990453090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      East Delhi Shahdara
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
AD
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TATA CLASSEDGE  COSULTANT       20 NOVEMBER 2020        19402
Previous Employer 1     PEARSON INDIA EDUCATION SERVICES PVT LTD        TECHNICA SUPPORT        15 MARCH 2017   11000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Dear Sir/Ma'am

First Step for this situation - Check the URL in the address bar to make sure you're going to the right for exp (www.prashant.in) or typing wrong (www.parshant.in)

Second Step -  Make sure the internet cable connected or wifi connected

Third Step - Clear cookies

Forth Step-  Please check the same website to another computer which is connected to the internet and working it properly

Fifth Step - Change your proxy settings
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Press and hold the Power button of Bluetooth speaker

Press and hold the Pairing button of Bluetooth speaker

1. Place the Bluetooth speaker in pairing mode.

2. On the iPhone open the Settings app Select Bluetooth.

3. Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green Bluetooth is enabled and nothing needs to be changed. If not select the toggle to turn on Bluetooth.

4. Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient as it may take a moment to show up.

5. When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.
What according to you makes you a good candidate for customer service or technical support job? The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer and good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English  3